How our snow contracts work

Service runs from on or about November 1 through April 15. If a storm hits outside those dates, call us and we will service the property under the same contract terms when we can.

Yes. Most of our agreements cover three seasons, which locks in your rates and your place on our route. Single-season agreements are available too.

As early as possible. Routes and crews are set before the first storm, and properties that sign late in the fall are added around the commitments we already have.

The trigger is the point in a storm at which we start service. We set it with you in the agreement, based on how the property is used and how clear it needs to stay while snow is falling.

When snow falls during your operating hours, we work to keep main drive lanes, entrances and main walkways clear. Storms that run long can take more than one visit, and each visit is billed under your agreement.

We clear around parked cars, locked gates and other obstructions as well as we can, but we cannot plow under them. If a return visit is needed after cars move, it is billed as an additional visit. Many communities post a snow-removal notice so residents know when to move cars.

Storms over 8 inches may call for additional or heavier equipment, such as loaders. Moving snow off site or stacking large piles with loaders is a separate service that we do only when you ask for it.

Yes. Walkways, building entrances, stoops, cluster mailboxes and dumpster corrals are cleared by Snowrator and hand crews, under the same contract as the lots.

Salt is spread on parking lots and drive lanes by truck. Ice melt is applied by hand to walkways, stoops and steps, where it is easier on concrete. Each is priced per application.

Yes. Because untreated walkways are the main slip-and-fall risk, ice melt is applied after each plowing and shoveling service.

Yes. We treat icy conditions on the agreed lots, fire lanes, dock areas and sidewalks, including freezing rain and refreeze.

Per-storm agreements are priced by total snowfall in 2-inch bands (under 2 inches, 2 to 4, 4 to 6, 6 to 8 and 8 to 10), with a per-inch rate above 10 inches. Plowing and shoveling are priced separately, and salt and ice melt are priced per application. You know the price of every storm before winter starts.

For many properties, yes. A seasonal agreement spreads the cost evenly across the winter regardless of how much it snows. Ask us to quote it both ways.

We measure it and walk it. We pull the parcel and paved-surface figures from New Jersey's public records and trace the lots and walkways on current aerial imagery. Then we inspect the property on site with you or your manager, review the site map together and confirm the scope before we price anything. You can start the map yourself with our Map your site tool.

After each completed service, by email. Invoices are due within 10 days, and paying in full within 5 days earns a 10% discount. We accept company checks, cash, Visa and Mastercard; card payments carry a 4% surcharge.

Your rates are fixed for the term, with one exception: the agreement includes a fuel adjustment clause tied to the U.S. Department of Energy's regional fuel price. The fuel price threshold and the adjustment are written into the agreement.

Yes. If your RFP has its own bid form and exhibits, we bid on your paper and answer every exhibit line by line, including staffing, equipment and insurance requirements. Email the RFP to sales@mysnowsolutions.com.

Yes. We issue a certificate of insurance with your association or management company as the certificate holder.

Yes, from multi-building communities that have used us for many seasons. We provide them on request with a proposal.